FAQ - Consumer
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We will respond to your questions
We have therefore elaborated a list of questions commonly asked by you, our customers. If these do not respond adequately to your interrogations, our counselors and our qualified personnel from Customer Service will be more than happy to help you.
You can communicate with our counselors and our Customer Service staff in several ways.
Phone
Toll Free: 1-800-361-5960
Montreal Area: 514-940-9634
Service & Pieces Fax
Toll Free: 1-888-533-8313
Montréal Area: 514-940-8313
Email: clientinfo@belanger-upt.com
 How can I view all the Bélanger products? Most of our collections appear on our website. Consult the Kitchen or Bath sections.
Can I request a brochure or a catalogue of your products?
Due to our extensive selection of products and the frequent addition of new products, we suggest that you consult our Kitchen or Bath sections.
Can I request the picture of a specific model?
Retailers and wholesalers can contact the sales department in order to obtain the available literature. You can view the pictures of our products directly in the Kitchen or Bat sections of our website.
Can I purchase a model directly from you?
Our products are only available for purchase through authorized dealers.
Where can I find an authorized dealer?
How can I obtain the installation instructions for a specific model? We suggest that you consult our Technical Documentation section or our Kitchen or Bath sections: each model has a direct link to its installation instructions.
What type of warranty does Bélanger offer on its products?
I have a problem with my Bélanger product, how can I resolve this? Refer to the Maintenance section in order to resolve the most common problems. For other inquiries, contact us using the phone numbers provided in the Bélanger Customer Service section.
How can I obtain replacement parts for my Bélanger product?
Refer to the instruction sheet of your product to find the desired part number. You can also do a search in the Technical Documentation section or consult the Kitchen or Bath sections.
If your product is under warranty, contact us at the numbers provided in the Bélanger Customer Service section and we’ll send you the necessary part(s) to repair your product.
If your product is no longer under warranty, you can order parts, by credit card, by contacting us at the numbers provided in the Bélanger Customer Service section and we’ll send you the necessary part(s) to repair your product.
Does Bélanger offer repair or plumbing services? Can you recommend a professional plumber?
We do not offer such services, nor can we make referrals.
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